Refund & Returns Guidelines

We provide a 7-day satisfaction guarantee for all initial subscriptions:

• A complete refund is available within seven days of the purchase date
• A no-hassle policy for new customers
• The refund will be issued to the original payment source
• Handling time: 5-7 working days

You might qualify for a refund under these circumstances:

• The service fails to operate on your devices even after technical help
• Major service interruptions that impact your viewing
• Mistakes in billing or unauthorized payments
• The service does not align with the advertised features
• Technical problems that our support team cannot fix

How to Apply for a Refund

To apply for a refund, please take these steps:

• Reach out to our support team by email at [email protected]
• Supply your account information and the reason for the refund
• Permit our team to try and fix any technical difficulties
• If the issue is not resolved, we will handle your refund request

Handling Timeline

The timeline for refund processing is as follows:

• Request assessment: 1-2 working days
• Refund confirmation: 1 working day
• Payment handling: 3-5 working days
• Overall duration: Up to 7 working days

Refunds might not be granted in these instances:

• A breach of our Terms of Service
• Misuse of our refund policy (e.g., repeated refund requests)
• Applications made after the 7-day guarantee has expired
• Extensive use of the service before the refund request
• Refunds for partial subscription terms (pro-rated refunds are not offered)

You are free to cancel your subscription at any time:

• Cancel via your account settings
• Get in touch with support for help with cancellation
• The service will remain active until the end of the current billing cycle
• No automatic refund for unused portions (unless within the guarantee period)
• You can reactivate your subscription at any time

Credit/Debit Cards

Refunds for credit/debit card payments:

• Are sent to the original card used for the transaction
• Can take 5-7 working days to show up
• Please contact your bank if the refund is delayed past this period

Digital Wallets

Refunds to digital wallets (like PayPal):

• Are sent to the original wallet account
• Typically appear within 1-3 working days
• Please check your wallet's transaction records

For refund applications or questions regarding our refund policy:

• Email: [email protected]
• WhatsApp: 447465730759
• Live Chat: Accessible on our site
• Response time: Usually within 24 hours